Privacy Policy

1. Scope & Overview

Pharmexa, LLC ("Pharmexa," "we," "us," or "our") respects your privacy and is committed to protecting your personal data and Protected Health Information ("PHI"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website pharmexa.com, interact with our pharmacy platform, or submit prescription details.

2. Information We Collect

We collect information directly from you when you register, upload a prescription, purchase generic medications, or communicate with our pharmacy support team.

• Personal Identification Data: Name, date of birth, government ID verification, phone number, physical mailing address, and email address.
• Protected Health Information (PHI): Valid medical prescriptions, active ingredients requested, prescribing practitioner details, medical history, allergies, and treatment notes.
• Payment & Billing Data: Payment card details processed via PCI-DSS compliant payment gateways (we do not store plain-text credit card numbers on our servers).
• Technical & Usage Data: IP address, browser type, operating system, session duration, referring URLs, and device identifiers.

3. How We Use Information

Your information is processed strictly for legitimate healthcare, legal, and operational purposes:

• Fulfilling prescription orders through state-licensed pharmacy partners.
• Verifying the authenticity of medical prescriptions with your licensed healthcare provider.
• Processing secure payments and generating order confirmations.
• Sending prescription status updates, shipping tracking numbers, and refill reminders.
• Maintaining regulatory compliance with state boards of pharmacy and the FDA.

4. Sharing & Licensed Partners

Pharmexa does not sell, rent, or trade your personal information or medical records to third-party advertisers. Information is disclosed solely to:

• Licensed Pharmacy Partners: State-regulated pharmacies that compound or dispense your prescribed medications.
• Healthcare Providers: Physicians or clinics that issued your prescription for medical verification.
• Logistics Partners: Courier services (e.g., USPS, FedEx, UPS) for secure doorstep delivery.
• Legal & Regulatory Authorities: When required by federal subpoena, court order, or drug enforcement compliance.

5. Data Security & Safeguards

We implement robust administrative, physical, and technical safeguards, including 256-bit SSL/TLS encryption, firewall protection, strict access restrictions, and routine vulnerability scanning to protect your sensitive healthcare records against unauthorized access.

6. Cookies & Tracking

We use essential cookies to maintain your shopping cart session and keep you securely logged in. You can configure your browser to reject non-essential cookies, though certain online pharmacy features may become restricted.

7. Your Patient Rights

Depending on your state of residence, you have the right to request access to your stored personal records, request corrections to inaccurate health profile data, or request account deletion (subject to mandatory legal pharmacy record retention periods).

8. Contact Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Compliance Officer: