Patient Satisfaction
Return & Refund Policy
Federal Regulations & Pharmacy Dispensing Guidelines
Federal Law Prescription Return Restrictions
FDA Regulation Notice: Under U.S. Federal law (FDA and State Board of Pharmacy regulations), prescription medications cannot be returned to stock or resold once they have departed the licensed pharmacy facility.
This restriction protects public health and guarantees medication safety and temperature chain integrity for all patients.
Damaged, Defective, or Incorrect Orders
If your package arrives damaged in transit, or if you receive an incorrect medication item, Pharmexa will promptly issue a replacement or full refund at no extra cost.
How to Claim a Replacement or Refund:
- Notify our support team within 7 calendar days of parcel delivery.
- Provide your order reference number and clear photos showing the damaged box or label.
- Our pharmacist team will review the claim and dispatch an expedited replacement.
Order Cancellation Policy
You may request order cancellation prior to clinical review and pharmacy label processing. Once a prescription has been verified and filled by the dispensing pharmacist, the order cannot be canceled.